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If you have any question please do not hesitate to
contact us!
Take a look at most common questions:
Q. Will I receive a hard copy of my portrait?
A. Not at this time. We are focused on fast service, sending
a mail may take too long time. We will send you a picture by email
so you can print it.
Q. I have no scanner or no printer, what can I do?
A. Scanner is not required if you already have a photo in digital
form (as file on your disk) and this photo meets our requirements.
Otherwise you can use an internet-cafe or other third-party service
to scan the photo or print the portrait. There are a lot of internet
cafes over the world. You can find the nearest one using www.cybercafe.org
website. Although information at www.cybercafe.org
seems to be very accurate, we suggest that you place a phone call
before visiting internet-cafe.
Q. I have no email, can I use your service?
A. No, email is required to communicate with you. You can get
free email account for example at hotmail.com
Q. I have no credit card (or I do not want use it over the Internet),
how do I use your service.
A. Our main goal is to provide fast service, so we use instant
payment methods only. We accept credit cards and online (electronic)
checks (US residents only).
Q. How do I select a right photo?
A. It is very important to provide us with a good photo. We
are unable to do our job if submitted photo does not meet our guidelines.
Q. Is my private information such as email address safe and
confidential?
A. Sure! Read our privacy policy for more
details.
Q. What kind of printer is most suitable for painting printing?
A. Both ink jet and laser printers produce good results.
Q. I lost an email with my portrait, can you please send it
again?
A. We keep all portraits for one month at our server. So we
can send you your portrait again within a month. We do not charge
any fee for this service. However after one month you have to place
a new order and pay again if you lost your portrait.
Q. My question is not listed here...
A. Send your question by email. |
